Handle professional phone calls clearly, in a friendly way and with structure – from the greeting to confirming the next steps. A focused 4-week sprint from the Foundations series (B1) that concludes with an Eloquia Micro-Certificate.
This sprint is aimed at B1 participants in reception, sales, support or a project environment who want to come across confidently and professionally on the phone. Bookable for individual professionals as well as entire teams.
Standard phrases for greeting, identification and transferring.
Ask deliberately, answer precisely and integrate follow-up questions politely.
Note and pass on name, company, request and call-back number in a structured way.
Polite phrases, active listening, summarising and confirming appointments.
Clarify the request and connect correctly – or offer a call-back.
Leave a crisp, complete voicemail: name, reason, request for a call-back.
Every unit is communicative and immediately usable in your working day. In small groups you practise realistic phone scenarios with direct feedback.
This sprint is open to individual professionals as well as entire teams. Individuals book the sprint singly or in the Skill-Pass, companies flexibly for their staff.
The format is not limited to English: on request, we offer the same focused sprints in further languages too – for example Business German, French or Spanish.
Request it in your languageTell us your goal – we'll give you the next start date and advise on individual or team booking.
Request a sprint18 sprints across three levels – from Foundations (B1) to Leadership (C1). Stack skills to suit your needs.
To the programme