Strengthen your English language skills for sales and customer contact – from needs analysis through persuasive argumentation and handling objections to after-sales and relationship management.
Sales, account management, customer success, support and pre-sales.
English (focus) & German for international professionals · A2–C2
1:1, small group (3–6), team · 60/90 min · intensive workshops & programmes
Online (MS Teams), on-site at your premises or at Eloquia (Frankfurt) · hybrid possible
Materials included · flexible scheduling · cancellation up to 24 h beforehand free of charge
ISO 9001-based QM · data protection with external DPO · diversity & inclusion
Ask the right questions and understand customer needs.
Communicate benefits clearly and persuasively.
Take on concerns confidently and counter them.
Negotiate terms confidently and on a value basis.
Formulate proposals professionally and follow up.
Handle complaints calmly and in a solution-oriented way.
Retain existing customers and unlock potential.
Strengthen long-term customer relationships through language.
Individual goals, confidential content, flexible times.
Consistent terminology & processes across the whole team.
Condensed into 1–2 days, focused on concrete deliverables.
Recommended 3–6 people per level and use case.
Yes. Terminology, templates, style guides and technical documents are integrated.
MS Teams as standard; other tools on request.
Free of charge up to 24 h before the appointment.
Clarify goals, level and time slots – then start. We will prepare a no-obligation quote for you.
+49 (0)69 23 00 20 · info@eloquia.com