Communicate with customers politely, helpfully and clearly in typical service situations – in person, by phone or by email. A focused 4-week sprint from the Foundations series (B1) that concludes with an Eloquia Micro-Certificate.
This sprint is aimed at B1 participants in reception, support, sales or back office who want to communicate with customers in a friendly and efficient way. Bookable for individual professionals as well as entire teams.
Polite openings, identifying needs and making proactive offers of help.
Ask calmly, respond empathetically and resolve simple issues with confidence.
Explain step by step, offer options and state times and conditions.
Summarise, check satisfaction, confirm next steps and say goodbye.
Signal understanding and stay friendly even in difficult moments.
Find the right tone – whether in person, on the phone or by email.
Every unit is communicative and immediately usable in your working day. In small groups you practise realistic service situations with direct feedback.
This sprint is open to individual professionals as well as entire teams. Individuals book the sprint singly or in the Skill-Pass, companies flexibly for their staff.
The format is not limited to English: on request, we offer the same focused sprints in further languages too – for example Business German, French or Spanish.
Request it in your languageTell us your goal – we'll give you the next start date and advise on individual or team booking.
Request a sprint18 sprints across three levels – from Foundations (B1) to Leadership (C1). Stack skills to suit your needs.
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